This Policy forms an integral part of the Terms of Use, which are incorporated herein by reference. Please visit and review this Policy periodically, as we may amend it from time to time. Each time you access the Website or provide us with information, you thereby accept the practices described in the Policy as in effect at that moment.

GENERAL TERMS
The primary concern of the company is to set out the terms governing the rights and obligations of b2b.bdrako.gr towards all visitors of its website, with the aim of informing you about your own rights and obligations and ensuring the best possible service in your search for and acquisition of the products you wish to purchase from our store.

APPLICABLE LAW
The applicable personal data protection law (hereinafter the ‘Applicable Personal Data Protection Law’) consists of the national and EU legislation in force governing the collection, use, and disclosure of your personal data by us, including Regulation (EU) 2016/679 of the European Parliament and of the Council, adopted on 27 April 2016 and effective as of 25 May 2018 (hereinafter the ‘Regulation’).

PERSONAL DATA
A necessary condition for initiating any transaction between us is the provision of certain personal information on your part. When you place an order, we will ask for your full name, the address to which the purchased products will be shipped, your landline number (or any other telephone number you prefer for better service), your email address, and similar details.

bdrako.gr, strictly adhering to the principles of personal data protection as provided by the relevant laws and international conventions, will not engage in any improper use of your data without your prior consent. bdrako.gr does not, under any circumstances, disclose, publish, sell, or exchange the personal information and data you entrust to us. Exceptionally, your personal data may be disclosed by the company only when required by law and always in accordance with the prescribed legal procedure, such as upon request by a Public Authority, a court, or similar body.
bdrako.gr reserves the right to inform its suppliers through statistical sales reports, which, however, will never contain personal data that could lead to the identification of individuals.
You may also, at any time and for justified reasons, modify the personal information you have provided to us, or restrict or cancel the use of certain data, by completing the relevant online form.

Special note regarding minors.
Minors under the age of eighteen (18), as well as individuals who do not possess full legal capacity according to the jurisdiction applicable to them, are prohibited from disclosing their Personal Data to Us through the Website, by telephone, or by any other means, without the prior consent of the person or persons exercising parental responsibility over them. We request that such individuals refrain from submitting any information to Us. In the event that users of the Website are under eighteen (18) years of age and nevertheless continue to disclose their Personal Data through the Website, We will consider that they have obtained the prior consent of the person or persons exercising parental responsibility over them.

You provide Us with your Personal Data in the following cases:
– If you wish to create a personal account by registering on the Website: you will be asked to provide certain personal information, such as your first and last name, your email address, your date of birth, and possibly other data that may be used to personally identify you.
– When you use our Services: you may be asked to provide certain personal information, such as your postal address, your payment method details when placing an order through our online store, and your email address when you register for any of our competitions or newsletters.
– If you contact the Company’s Customer Service Department (in writing or verbally): we may store or record your correspondence or communication, as well as any information that may be requested from you and is necessary for providing you with better service and/or for evidencing our transactional relationship (for example, if you place a product order by telephone).

Information we automatically receive when you visit the Website or use the Services.

Website: We may collect information from the Website and from the way you use it. When you visit the Website, your web browser sends data to our servers. With this information, we are able to optimize our services by personalizing and improving your experience when using the Website. This information may include the following:

• your IP address,

• the date and time of your visit to the Website,

• the referring URL (that is, the webpage from which the user arrived),

• the pages you have visited on our Website,

• information about the device you are using and your web browser (such as browser type and version, operating system, etc.).

Cookies and other identifiers: We and our partners use various technologies to collect and store information when you visit our Website, and this may include sending one or more cookies or other identifiers to your device. Further information on how we use cookies and how they can be disabled can be found below.

Use of Your Personal Data.

We use your Personal Data for the purposes briefly outlined below:

• Management of the order you have placed through the Website or by telephone: We use information such as your name, your address, and your payment details in order to process and deliver your orders, as well as to inform you about the status of your order. We may also use this information to assess your creditworthiness, and for this purpose we may use the services of third parties.

• Customer Service Department: If you contact our Customer Service Department (by telephone or in writing) — or if we contact you — we use your order information as well as the history of our communication to respond to your requests, manage your order, facilitate the exercise of your rights, and generally provide you with the best possible service.

• Marketing/Promotion: To send you emails containing news and updates about our Website and Services, and to provide and deliver information tailored to your interests (such as online banners and offers), always subject to your prior consent for the use of your Personal Data for these purposes.

• Use of the Website: To improve and tailor the content of the Website and our product offerings, and to analyze the use of the Website.

• Other Company Services: We may also use your Personal Data to provide you with information about products and services offered by third parties. In addition, we may use your Personal Data to forward messages from other members or users, thereby facilitating your communication with other members or users of the Website.

• Dispute resolution: We may also use your Personal Data to resolve disputes, address problems, and enforce any policies and rules governing the use of the Website, as well as to inform you of changes to the use of the Website, its Terms of Use, and the Privacy Policy.

• Other purposes: To the extent required by law, we will request your consent when we wish to use your data for purposes other than those mentioned above. The provision of your Personal Data is voluntary. However, in certain cases, if you do not provide us with your Personal Data, you may not be able to access all or some of our Services.

Disclosure of Your Personal Data.

We do not sell your Personal Data to third parties, nor do we grant third parties licenses to use it for their own purposes. However, in the ordinary course of our business operations, we may share some of your Personal Data with a limited number of our staff and employees in the marketing, sales, customer service, and technical departments, to the extent necessary for the provision of our Services. You may request the full list of processors acting on our behalf by submitting a written request.

Disclosure required by law.

We may disclose your Personal Data as permitted or required by law. For example, we may be obliged to disclose and release your Personal Data pursuant to a court order, a prosecutor’s order, or a directive or decision issued by any person or administrative authority legally empowered to compel such disclosure. If we have reasonable grounds to believe that your Personal Data could be useful in an investigation into improper or unlawful activity, we may disclose such information to law enforcement agencies or other competent investigative authorities.

Right to information, access, objection, and erasure.

With regard to your Personal Data, you retain, among other things, the rights to information, access, objection, and erasure (‘right to be forgotten’), as specifically provided in Articles 13–22 of the Regulation. In this context, you may at any time access the Personal Data we maintain in our databases in order to modify, correct, or update such data, as well as to object — at any time and for any reason — to the processing of Personal Data concerning you. You may also withdraw any consent you have previously given for their processing or request their permanent deletion from the Company’s records. To do so, please follow the steps indicated each time in the Privacy Center.

If you wish to withdraw your consent from all our newsletters, as well as your consent for the use of your Personal Data for marketing purposes, product promotion and/or service promotion, you may use the unsubscribe link provided in the messages you have received or visit the Privacy Center under the ‘Unsubscribe’ section. Alternatively, you may contact our Customer Service department via email at [email protected] or by phone at 210 228 1262. Please note that we may need to verify your identity before processing your request.

You may also request the permanent deletion of your Personal Data stored in our records at any time, either by submitting a deletion request through the Privacy Center under the ‘Forget Me’ section, or by contacting our Customer Service department via email at [email protected] or by phone at 210 228 1262. We will respond within thirty (30) business days from the receipt of your request. If we do not respond, or if our response is not satisfactory to you, you have the right to file a complaint with the Hellenic Data Protection Authority and request a review of our response or our failure to act.

In the event of a deletion request from you: (a) We will cease using and making your Personal Data available (unless otherwise provided for or required by law). (b) We will delete all your Personal Data from our databases, except for any data contained in emails, correspondence, or other documents that we may retain in order to demonstrate the terms of our contractual relationship with you or as otherwise required by applicable law. (c) Taking into account available technology and the cost of implementation, we will take reasonable technical and organizational measures to inform other processors who process your Personal Data on our behalf, as described above, that you have requested the deletion of any links to, copies of, or reproductions of such Personal Data. Please note that we may need to ask you to verify your identity before proceeding with your request.

Summary of your rights under the Applicable Personal Data Protection Law.

As part of our commitment to respecting your private and personal life, we strive to ensure that your Personal Data is maintained in accordance with the Applicable Personal Data Protection Law, as well as any other relevant legislation in force. In this context, we guarantee that your Personal Data will:

(a) Be processed fairly and lawfully. In particular, we will ensure transparency with regard to the processing of your Personal Data.

(b) Be collected only for specific and lawful purposes and not be further processed in a manner incompatible with those purposes. If we decide to further process your Personal Data for any additional purpose, your explicit consent will be required.

(c) Be relevant, adequate, and not excessive in relation to the purposes of the processing. We will collect and retain your Personal Data only to the extent necessary for fulfilling operational and administrative requirements or for complying with any legal obligation.

(d) Be accurate and, where necessary, be updated or corrected following a relevant request from you.

(e) Be retained in a form that permits your identification for no longer than is necessary for the purposes for which they were collected or for which they were subsequently processed.

(f) Be processed in accordance with the rights of the Personal Data subject as established under the Applicable Personal Data Protection Law (including the right to be informed about the processing undertaken, the right of access to Personal Data, the right to object to or restrict the use/processing of Personal Data, the right to provisional judicial protection, the right to lodge a complaint with a supervisory authority, the right to data portability and to the restriction of processing, and the right to be informed in cases of automated decision‑making or profiling of the user of the Services).

(g) Be subject to appropriate technical and administrative measures against the unauthorized or unlawful processing of your Personal Data, as well as against accidental loss, destruction, or damage of such data in the context of the Company’s operations.

(h) Be subject to appropriate technical and administrative measures against the unauthorized or unlawful processing of your Personal Data, as well as against accidental loss, destruction, or damage of such data in the context of the Company’s operations.

(i) Right to data portability: Under the Regulation, as the subject of your Personal Data you retain the right to data portability, specifically the right to receive the Personal Data concerning you which you have provided to Us, in our capacity as data controller, in a structured, commonly used and machine‑readable format, as well as the right to transmit those data to another data controller without objection from Us, in accordance with Article 20 of the Regulation. In such a case, We bear no responsibility for the processing of the data by the new data controller to whom your Personal Data will be transmitted, nor for the quality of the data transferred, beyond what We are obliged to ensure under the Regulation. As the data controller, We must verify your identity before proceeding with the above. The exercise of the right to data portability does not negate any of the other rights provided by the Regulation and the Applicable Personal Data Protection Law. The website of the Hellenic Data Protection Authority provides information and guidance regarding the rights established under the Regulation and the relevant legislation. “www.dpa.gr). In summary, your main rights are the following:

• The right to be informed about which information is held about you in electronic form and in physical document files.

• The right of access and the right to be informed about the purpose of the processing of your Personal Data, as well as about the recipients or categories of recipients.

• The right to be informed of any changes that have occurred in the way your Personal Data is processed since our last communication to you.

• The right to be informed about the methodology applied in the automated processing of your Personal Data.

• The right to be informed about the security measures implemented by the Data Controller for the protection of your Personal Data.

• The right to be informed about any transfer of your Personal Data to third parties.

• The right to take measures to stop the processing of your Personal Data if such processing is likely to cause you significant damage or significant moral harm, where such processing is unjustified.

• The right to object to the processing of your Personal Data, as well as the right to require that your Personal Data not be used for the promotion of various products and services.

• The right to prevent decisions being made about you that are based solely on automated processing (including profiling).

• The right to request the correction or deletion of Personal Data that is inaccurate or that you no longer wish to be processed.

• The right to the restriction of the processing of your Personal Data, as well as the right to their portability (when the processing concerns identifiable personal data and is based on consent or on the performance of a contract).

• The right to object at any time to the processing of your Personal Data, as well as the right to withdraw your consent to such processing at any time and to request the permanent deletion of your data from the Company’s databases.

• The right to lodge a complaint with a supervisory authority, as well as the right to seek compensation if you have suffered damage or moral harm as a result of a breach of the provisions of the Regulation.

Duration and location of storage of your Personal Data

We retain your data for a limited period of two (2) years, starting from the time of your last communication with us, unless the law requires a shorter or longer retention period, or if retention is necessary in the context of legal proceedings, for the fulfillment of our transactional relationship, or for the Company’s legitimate administrative purposes. Unless otherwise specified in this Policy, your information is stored and processed in countries within the European Union.

Dispute Resolution Procedure

If at any time you have questions or concerns regarding this Policy, or if you believe that we have violated or mishandled your Personal Data, please send us an email at [email protected] or contact our Customer Service department at +30 210 228 1262. We will make every effort to resolve any issue or concern you may have.

PRICES OF PRODUCTS SOLD
The prices listed in the relevant catalogues next to each product include VAT (24%). These prices apply to the quantities available in our warehouse, while b2b.bdrako.gr reserves the right to adjust prices.
For certain regions of Greece where reduced VAT rates apply, and provided that your order is invoiced, the product prices are lower than those listed, by the amount of the reduced VAT.

MISCELLANEOUS
Availability: For all products included in the bdrako.gr catalogues there are clear indications regarding the availability of our warehouse stock. This allows you to easily determine, before placing your order, which of our products are available and ready for immediate delivery, which products are not currently in stock but are expected to be received from our suppliers on a specified date, and which products are unavailable with the exact restocking date still pending supplier confirmation. Nevertheless, you may submit your order even for products that are not currently in stock, and we will contact you via email and/or telephone within a reasonable timeframe to inform you of the estimated date of receipt from the supplier and the subsequent delivery to you. In such cases, if you consider the estimated timeframe unsatisfactory, you may request the cancellation of the order for the specific product.
In any case, it must be made clear that the above delivery timeframe for your order also depends on the availability of the products in our warehouse.
Additionally, we offer you the option to choose whether you prefer to receive all products— which, due to differing availability, may have different delivery times— in a single shipment to the delivery address at the latest possible date once all items are ready to be handed over to the courier service, or to receive them through partial deliveries depending on when each item becomes available for dispatch.

2. Force Majeure: If, due to reasons of force majeure (e.g., severe weather conditions, strikes, etc.), we are unable to deliver the products within the predetermined timeframe, we will notify you via email so that you may inform us whether, under these circumstances, you still wish to proceed with the completion of your order.
3. Liability of bdrako.gr: bdrako.gr bears no liability (with respect to products not manufactured or packaged by Pithia — that is, products that do not bear the ‘Pithia’ brand name) for defects or poor quality in the products it makes available to its customers. The products are received from suppliers already packaged. However, if any defective item is demonstrably found within the delivered quantities, you retain the right to return it, with the option of having it replaced at our shipping expense or receiving a refund.”
   “bdrako.gr is not liable for an organized hacker attack aimed at stealing users’ personal data. Even in such a case, credit card users remain protected, as the system does not store the CVV code of the cards and all transactions are carried out within the bank’s secure environment.
4. Advertising Messages: bdrako.gr offers its users the option to receive information about new products released on the market, as well as any offers, payment arrangements, and similar updates, through the sending of promotional or informational messages to their email or postal address, or by telephone. bdrako.gr will not misuse this service. Users are always provided with the option to discontinue receiving promotional messages.
5. Cookies: Like most websites, bdrako.gr uses cookies in order to access certain information each time you browse our store with a web browser. Without the use of cookies, it would be impossible for us to offer you essential services such as order status, personal settings, and saving items in your cart.
   Cookies are alphanumeric files that we transfer to your computer’s hard drive through your internet connection in order to provide you with the services mentioned above. In your browser settings, you may choose to prevent your browser from accepting new cookies or to have it ask you each time a new cookie is about to be stored on your hard drive. However, you should be aware that if you choose to block cookies from being stored on your hard drive, you will not be able to use certain services of our store.
6. Modification of the present terms: bdrako.gr reserves the right to modify or update the terms and conditions of transactions.
7. Governing Law: All transactions carried out through bdrako.gr are governed by International and European law regulating matters related to electronic commerce, as well as by the Greek Consumer Protection Law (Law 2251/1994), which governs issues related to distance selling.